Customer Service

Do not hesitate to contact us at any time!

Atlas Proshop
11 rue Gauthier Sud, Joliette
Qc, Canada J6E 4J3


Instagram: @atlasproshop

Twitter: @atlasproshop



Free Shipping

We offer free ground shipping on all orders over 99$ before tax, everywhere inside Canada on regular priced items only. Shipping fees are always charged for gift card orders.

Discounted products are not eligible for free shipping. If one or more items in your order is ON SALE, the shipping fees will be charged for that order.


Order Processing Time

Orders are shipped on business days only (Monday to Friday). Expect your package to be shipped out in the next 3 business days following the day you place an order. Should the delay be longer, we will contact you to let you know. (The shipping service you select does not affect the processing time of your order).

Confidential Information

Any information that we receive from you is strictly confidential and will solely be used by Atlas on-line store. The information provided will not be shared with any outside party, and will be used for the purposes of managing and developing this web site only. 

Your Consent

By using our web site and providing the requested information (shipping address, telephone number, and e-mail address), you accept that we stock and use this information. Should our confidentiality policy change, we will publish all modifications in these pages to keep you well informed. 

Our Online Store Price Policy

Prices are always subject to change without notice. ALL Prices listed on the Atlas online store are not applicable in any of our retail stores and vice versa. The online store faces a different competition then our retail locations, therefore prices may vary. 

Terms And Conditions

We reserve the right, at any time after receipt of your order, to accept or decline your order for any reason. We reserve the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may need to verify any information you provide before we accept an order. Item availability and prices of all products sold at the site are subject to change without notice. We reserve the right to limit quantities on certain items.


IMPORTANT: Products bought on sale have a final sale status and may thus not be returned. No returns or exchanges will be accepted on swimwear or underwear (except if defective).




Shoes, snowboard bindings, googles and boots must include the original box in its original condition, without postal labels, stickers or tape stuck directly to it. 

NOTE: Box fees will be charged if product is returned in a damaged box, or without its original box.



Atlas Proshop
11 rue Gauthier Sud, Joliette
Qc, Canada J6E 4J3



With presentation of your online store order receipt, unused products purchased online at regular pricemay be exchanged in our retail locations within 7 days after the reception of the order. Products bought online cannot be refunded at our retail locations. Products bought on sale have a final sale status and may thus not be returned. Only UNUSED products in their original box or wrapping will be accepted for exchange. For tax reasons, product shipped outside of the province of Quebec will only be exchangeable for products of equal value and will not be creditable.


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